I'm using Chrome 3 or higher and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?

While logged in, click on the log out link at the top right to formally log out. After the site has completely logged you out, try logging back in again. This will end the session components in a way that closing your browser and logging in again will not. Formally logging out is a good way to clear up most playback issues.

Clearing the browser's cache and cookies can fix problems with playback as well. Here's how to do that in Chrome 3 or higher:
Windows and Linux instructions:
1. Click the wrench icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data…
4. Check Empty the cache.
5. Check Delete cookies and other site data.
6. You can leave all other options unchecked.
7. Use the Clear data from this period menu to select Everything.
8. Click the Clear Browsing data button.

Mac instructions:
1. Select the Chrome menu and then Clear Browsing Data...
2. Check Empty the cache.
3. Check Delete cookies and other site data.
4. You can leave all other options unchecked.
5. Use the Clear data from this period menu to select Everything.
6. Click the Clear Browsing data button.

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