If you are running Norton Personal Firewall, or if you have Privacy Control activated, please do the following:
- Double-click on the SSL-Secured icon (the padlock) in the lower right-hand corner of the online library screen. The Certificate Information screen will appear. Double-click on the Install Certificate icon. When the Certificate Import wizard appears, install the certificate by clicking the Automatically Select button. Continue through the Install wizard by clicking next, etc.
- Open Norton Personal Firewall and deactivate the Privacy Control, so the status reads "Off."
- Restart your computer. You should now have full access